Understanding Tip Top Equipment’s Lifetime Warranty: What It Truly Covers and How It Protects Your Investment
At Tip Top Equipment, we pride ourselves on the durability and reliability of our products. Our Alloy Tray Bodies and Trundle Tray storage tray solutions come with a lifetime warranty, providing peace of mind for the original owner under normal working conditions. However, understanding the details of our warranty can help you make the most of it. Here’s a comprehensive guide to what’s covered and what’s not.
What the Lifetime Warranty Covers
1. Aluminium Tray Bodies and Trundle Tray Storage Drawers:
- Our Aluminium Tray Bodies and Trundle Tray storage drawers are guaranteed against failure under normal working conditions for the lifetime of the vehicle. This means you can trust in the longevity and robustness of these components as long as they are used as intended.
2. Build and Fitment Standards:
- All Aluminium Tray Bodies are built and fitted by Tip Top Equipment according to the ADR National Vehicle Standards, Bulletin No.6, ensuring they meet high-quality standards for safety and performance.
What the Lifetime Warranty Does Not Cover
1. Normal wear and Tear:
- The warranty does not cover general wear and tear that occurs over time with use.
2. Accidental or Malicious Damage:
- Damage resulting from accidents, vandalism, or misuse is not covered under the warranty
3. Incorrect Fitment:
- If the tray or storage drawer is fitted by someone other than Tip Top Equipment, and issues arise as a result, these will not be covered under our warranty.
3. Steel Trays:
- Steel Trays are guaranteed against significant rust for 12 months. Rust due to normal wear and tear is not included
3. Accessories and Additional Components:
- The warranty on tool and storage boxes is limited to the original manufacturer’s warranty, which may not cover theft prevention. Tonneau covers have a 12-month warranty on cover fabric only, with no warranty on shock cords.
Maintaining Your Warranty
1. Regular Checks:
- Where practical, we recommend returning to our factory once every 12 months for an overall check and to have all mounting points tightened. If returning is not possible, ensure your mechanic tightens the mounting points and lubricates hinges and catches during vehicle servicing.
2. Mirror Visibility and Wind Noise:
- While our trays meet standards, partial obstruction of side rear view mirrors and potential wind noise from cab roof protection bars may occur. It is the responsibility of the customer to address these issues if they arise.
3. Alternative Solutions:
- If existing mirrors are deemed insufficient, or if wind noise from roof bars is a concern, it is up to the dealer or customer to arrange and fit alternative solutions
Important Terms and Conditions
- Risk and Property: Ownership of goods remains with Tip Top Equipment until payment is fully received. Goods are at the purchaser’s risk post-delivery.
- Returns and Discrepancies: Goods must be returned within 7 days in their original condition. Any discrepancies must be reported within 48 hours of job completion
- Acceptance of Terms: By accepting delivery, the buyer agrees to these terms and conditions.
Understanding these aspects of our warranty ensures that you can fully benefit from the quality and reliability of Tip Top Equipment’s products. If you have any questions or need further clarification, please don’t hesitate to contact us.
